AI for clinics: every patient call answered, less pressure on reception

Reception is booking, rescheduling and answering the same questions all day, and the phone still rings out at lunchtime and after hours. NovaScale AI answers every patient call, takes bookings from your website, sends the reminders and keeps your marketing moving. We set it up and run it for you.

See the services

14-day money-back guarantee. No contracts — cancel anytime.

Our clients

Independent businesses we work with across all of our services

The problem

Where clinics lose patients and time

Calls reception cannot get to

The phone rings while the front desk is checking someone in. New patients who cannot get through tend to book somewhere else.

Gaps from no-shows

A missed appointment is a slot you cannot sell twice. Reminders and easy rescheduling only help if someone has time to send them.

Hours spent on routine questions

Opening times, prices, parking and how to prepare for an appointment take up time your team needs for the patients in front of them.

What NovaScale AI can run for your clinic

Six services that work on their own or together. Start with one and add the rest when you are ready.

AI receptionist

Answers every patient call, books, moves and cancels appointments across your clinicians' diaries, and passes anything urgent to your team using the criteria you set.

AI receptionist for clinics

Booking and reminders

Patients book, move or cancel by text or online without ringing reception, and reminders go out automatically before every appointment.

AI appointment booking

Website chat

Answers questions about treatments, prices and opening times on your website at any hour, using your own information, and books the appointment in the same conversation.

Website chatbot

Website

A fast, mobile-first website with clear treatment pages, clinician profiles and booking built in, so a search for a clinic nearby can end in an appointment.

AI website building

Social content and ads

Educational videos, images and captions made for your clinic and posted for you every week. Nothing goes out until you have approved it.

AI social media and ad creation

Admin automation

New-patient forms, preparation instructions, follow-up messages and review requests sent at the right moment, without anyone on your team having to remember.

Business automation

Also from NovaScale AI

Google review stands for your clinic

A counter stand customers tap or scan to open your Google review page. Set up for your clinic and posted to you for £40, with less to pay on each when you order two or more.

See the review stands

Where to start

The AI receptionist for clinics

We suggest starting with the phone, because that is where new patients are lost first. The AI receptionist can be live within 48 hours and works alongside your front desk rather than replacing it.

See the AI receptionist

How we get you started

1
Tell us where enquiries slip
On a free strategy call we look at how calls, messages and bookings reach your clinic today, and where they are being lost.
2
We build the first piece
We set up the service that will make the biggest difference first, train it on your treatments, clinicians and prices, and test it with you before it goes live.
3
Go live, then add more
Your AI receptionist can be live within 48 hours of onboarding. Add chat, content or automation when you are ready, one piece at a time.

Common questions about AI for clinics

It answers patient calls, takes bookings by phone, text and web chat, sends reminders, and handles routine messages such as forms and follow-ups. It can also produce your social content and look after your website. You choose which parts you want.

No. It handles bookings and general questions using information you provide. It can ask screening questions that you set and pass anything urgent or clinical to your team straight away. Clinical judgement stays with your clinicians.

No. Each service works on its own. We usually suggest starting with one, most often call answering, and adding more once it has proved itself. We will recommend a starting point on your strategy call.

Your AI receptionist can be live within 48 hours of onboarding. Websites, content, advertising and automation take longer, and we give you a timescale for each on your strategy call.

The AI receptionist is a flat monthly fee with no per-call charges and no long-term contract. Other services are priced separately, so you only pay for what you use. We will quote you exactly on a short strategy call.

Related industries

All industries

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Consultation enquiries answered, booked and secured with a deposit.

Ready when you are

Put AI to work in your clinic

Book a free strategy call and we will show you where AI would make the biggest difference in your clinic. We onboard a limited number of new businesses each month.