AI for spas: every booking handled in your brand's voice

A guest's experience starts with the first call, and a rushed answer from a busy front desk is not the welcome you want. NovaScale AI answers every enquiry in a calm, unhurried voice, books treatments and packages, redeems gift vouchers and keeps your marketing going. We set it up and run it for you.

See the services

14-day money-back guarantee. No contracts — cancel anytime.

Our clients

Independent businesses we work with across all of our services

The problem

Where spas lose bookings

A front desk pulled two ways

The team is welcoming guests in person while the phone rings with someone who wants to book a package.

Voucher and package enquiries

Gift vouchers and spa days bring in a lot of calls, and each one takes time to check and book.

Late cancellations

A treatment room left empty at short notice is hard to fill unless someone is free to ring the waiting list.

What NovaScale AI can run for your spa

Six services that work on their own or together. Start with one and add the rest when you are ready.

AI receptionist

Answers every call in a voice matched to your brand, books treatments, packages and spa days, and redeems gift vouchers during the call.

AI receptionist for spas

Booking and reminders

Guests book, move or cancel without ringing. Reminders go out automatically, and cancelled slots are offered to guests on your waiting list.

AI appointment booking

Website chat

Answers questions about treatments, facilities and prices on your website at any hour and books the visit in the same conversation.

Website chatbot

Website

A fast, mobile-first website that feels like your spa, with treatments, packages, vouchers and booking in one place.

AI website building

Social content and ads

Calm, on-brand videos, images and captions made for you and posted every week, with ad creatives for seasonal packages and gift vouchers.

AI social media and ad creation

Admin automation

Pre-arrival information, health questionnaires, follow-up messages and review requests sent automatically around each visit.

Business automation

Also from NovaScale AI

Google review stands for your spa

A counter stand customers tap or scan to open your Google review page. Set up for your spa and posted to you for £40, with less to pay on each when you order two or more.

See the review stands

Where to start

The AI receptionist for spas

We suggest starting with the phone, because that is where the guest experience begins. The AI receptionist can be live within 48 hours.

See the AI receptionist

How we get you started

1
Tell us where enquiries slip
On a free strategy call we look at how calls, messages and bookings reach your spa today, and where they are being lost.
2
We build the first piece
We set up the service that will make the biggest difference first, train it on your treatments, packages and prices, and test it with you before it goes live.
3
Go live, then add more
Your AI receptionist can be live within 48 hours of onboarding. Add chat, content or automation when you are ready, one piece at a time.

Common questions about AI for spas

It answers enquiries, books treatments and packages, redeems vouchers, manages your waiting list and sends pre-arrival information. It can also produce your social content and look after your website. You choose which parts you want.

Yes. We choose the voice, pace and wording with you, and you hear it on test calls and approve it before it speaks to a guest.

No. Each service works on its own. We usually suggest starting with one, most often call answering, and adding more once it has proved itself. We will recommend a starting point on your strategy call.

Your AI receptionist can be live within 48 hours of onboarding. Websites, content, advertising and automation take longer, and we give you a timescale for each on your strategy call.

The AI receptionist is a flat monthly fee with no per-call charges and no long-term contract. Other services are priced separately, so you only pay for what you use. We will quote you exactly on a short strategy call.

Related industries

All industries

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Guest calls, reservations and event enquiries handled at any hour.

AI for aesthetic clinics

Consultation enquiries answered, booked and secured with a deposit.

Ready when you are

Put AI to work in your spa

Book a free strategy call and we will show you where AI would make the biggest difference in your spa. We onboard a limited number of new businesses each month.