AI for hotels: guest calls and reservations handled, 24/7

The front desk is checking guests in, answering questions and taking reservation calls, all at once and at every hour. NovaScale AI answers every call and website enquiry, takes and amends reservations, handles event enquiries and speaks to guests in many languages. We set it up and run it for you.

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14-day money-back guarantee. No contracts — cancel anytime.

Our clients

Independent businesses we work with across all of our services

The problem

Where hotels lose bookings

A front desk doing everything

Guests at the desk come first, so the phone and the inbox wait, and the caller books somewhere else or through an agent instead.

Calls through the night

Enquiries from other time zones arrive when only the night team is on duty.

Guests in many languages

Not every guest is comfortable booking in English, and not every shift has someone who speaks theirs.

What NovaScale AI can run for your hotel

Six services that work on their own or together. Start with one and add the rest when you are ready.

AI receptionist

Answers every call at any hour, takes and amends reservations, answers guest questions in many languages and passes event enquiries to the right person.

AI receptionist for hotels

Website chat

Answers questions about rooms, facilities and the local area on your website and helps guests book direct.

Website chatbot

Lead generation

Introduces your meeting rooms and event space to local businesses and event organisers, and passes the replies to your sales team.

AI lead generation

Website

A fast, mobile-first website that shows your rooms and facilities at their best, with a clear route to book direct.

AI website building

Social content and ads

Videos, images and captions made for your hotel and posted every week, with ad creatives for seasonal offers and events.

AI social media and ad creation

Admin automation

Booking confirmations, pre-arrival information, post-stay thank-yous and review requests sent automatically.

Business automation

Also from NovaScale AI

Google review stands for your hotel

A counter stand customers tap or scan to open your Google review page. Set up for your hotel and posted to you for £40, with less to pay on each when you order two or more.

See the review stands

Where to start

The AI receptionist for hotels

We suggest starting with the phone, because it is the one channel the front desk cannot always get to. The AI receptionist can be live within 48 hours and works alongside your reception team.

See the AI receptionist

How we get you started

1
Tell us where enquiries slip
On a free strategy call we look at how calls, messages and bookings reach your hotel today, and where they are being lost.
2
We build the first piece
We set up the service that will make the biggest difference first, train it on your rooms, rates and policies, and test it with you before it goes live.
3
Go live, then add more
Your AI receptionist can be live within 48 hours of onboarding. Add chat, content or automation when you are ready, one piece at a time.

Common questions about AI for hotels

It answers calls and website enquiries at any hour, takes and amends reservations, answers guest questions in many languages and captures event enquiries. It can also produce your social content, look after your website and introduce your event space to local businesses.

Yes, once it has verified the guest using the checks you set. It can amend dates, room type and extras, and anything outside your rules is passed to the front desk.

No. Each service works on its own. We usually suggest starting with one, most often call answering, and adding more once it has proved itself. We will recommend a starting point on your strategy call.

Your AI receptionist can be live within 48 hours of onboarding. Websites, content, advertising and automation take longer, and we give you a timescale for each on your strategy call.

The AI receptionist is a flat monthly fee with no per-call charges and no long-term contract. Other services are priced separately, so you only pay for what you use. We will quote you exactly on a short strategy call.

Related industries

All industries

AI for restaurants

Reservations taken and questions answered, even mid-service.

AI for spas

Treatments, packages and vouchers booked in your brand's voice.

AI for gyms

Membership enquiries answered and tours booked around the clock.

Ready when you are

Put AI to work in your hotel

Book a free strategy call and we will show you where AI would make the biggest difference in your hotel. We onboard a limited number of new businesses each month.