AI Customer Service That's Always On
Your customers expect instant answers. Our AI customer service handles routine enquiries across voice, chat and email — resolving most in under a minute and escalating the rest with full conversation history.
14-day money-back guarantee. No contracts — cancel anytime.
We onboard a limited number of new businesses each month.
Customers expect an answer now, not tomorrow morning. But most support questions are the same handful asked again and again: where is my order, how do I change my booking, what are your hours. Answering them by hand ties up the people you need for the difficult cases.
We handle the setup end to end: we train the agent on your policies, products and past answers, connect it to the systems it needs, set clear rules for when to hand over and review its conversations with you. Your team gets the complex cases, with the full history attached.
Our clients
Independent businesses we work with across all of our services
How it works
By phone, chat or email, at any time of day.
It answers from your policies and, with the right authentication, looks up orders, subscriptions and account status.
Anything complex is escalated to a person with the full conversation, so the customer never repeats themselves.
The real cost of slow support
Slow or inconsistent answers cost you twice: once in the customer who gives up, and again in the team hours spent on questions a system could have answered.
Queues and next-day replies turn a small question into a complaint.
Your team answers the same enquiries again and again.
The complex cases wait behind the routine ones.
What you get with AI customer service
Resolves 60–80% of tickets without a human
Voice, chat and email in one unified agent
Full escalation with context to your team
Consistent, on-brand tone every time
Clear rules for what is answered and what is escalated
The full history attached to every handover
AI customer service vs a shared inbox vs a bigger support team
Three ways to keep up with customer questions.
| Capability | NovaScale AI | Shared inbox | Hiring more agents |
|---|---|---|---|
| Instant answers, 24/7 | |||
| Voice, chat and email in one place | |||
| Same answer to the same question | |||
| Handles peaks without queues | |||
| Escalates with full context | |||
| Cost stays flat as volume grows |
What AI customer service does out of the box
Everything you need to answer routine questions instantly and route the rest.
One agent across every channel your customers use.
Answers from your own help content, terms and product information.
With proper authentication, it can check orders, subscriptions and account status.
Hands over to your team with the full conversation so far.
Replies in the customer's language.
The same consistent, on-brand voice in every conversation.
Why NovaScale AI
Frequently Asked Questions
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14-day money-back guarantee. No contracts — cancel anytime.