AI Receptionist for Hotels
Hotel front desks juggle check-ins, guest queries and reservations at all hours. Our AI receptionist for hotels handles inbound reservations, guest questions and event enquiries in multiple languages, 24/7.
14-day money-back guarantee. No contracts — cancel anytime.
We onboard a limited number of new businesses each month.
A hotel front desk is checking guests in, answering questions in the lobby and taking reservation calls at the same time, at all hours. Callers wait, international guests struggle to be understood, and event enquiries are left for someone to ring back.
We handle the setup end to end: we design the conversation, train the agent on your rooms, rates and guest information, connect it to your property management system and monitor it as it goes live. You keep full transcripts, tunable rules and instant escalation to your team when it matters.
Our clients
Independent businesses we work with across all of our services
How it works
Reservation and guest calls are picked up immediately, in the caller's language.
Bookings are made and, with proper verification, changed directly in your property management system.
Wedding and event enquiries are handled alongside reservations, so none are left for a call-back.
The real cost of a missed call at a hotel
A caller who cannot get through books elsewhere, or through an online travel agent that takes commission on a guest who wanted to book direct. Event enquiries left for a call-back may already be placed by the time someone rings.
Check-ins and guests in the lobby come first.
International callers give up when they cannot be understood.
Late enquiries reach a skeleton team or nobody.
Built specifically for hotels
Takes and modifies reservations directly in your PMS
Answers guest questions in 50+ languages
Handles wedding and event enquiries
Works with Mews, Opera, Cloudbeds and Little Hotelier
Trained on your own rooms, rates and guest information
Full transcripts, recordings and outcome tags for every call
An AI receptionist vs voicemail vs the front desk
Three ways to handle the phones at a hotel. Only one of them scales.
| Capability | NovaScale AI | Voicemail | Front desk |
|---|---|---|---|
| Answers every guest call, 24/7 | |||
| Books reservations straight into your PMS | |||
| Handles several calls at once | |||
| No sick days or holidays | |||
| Consistent script and tone | |||
| Flat monthly cost | |||
| Full call transcripts and reporting |
What an AI receptionist does for your hotel
Everything it handles on the phone, from the first ring to the confirmed booking.
Every call answered in under 2 rings, including evenings, weekends and bank holidays.
Taken and amended directly in your property management system.
Guest questions answered in the caller's language.
Handled on the same line as reservations.
Works with Mews, Opera, Cloudbeds and Little Hotelier.
A full record of every call and its outcome.
Why NovaScale AI
Frequently Asked Questions
Related solutions
Services that pair well with an AI receptionist.
Put an AI receptionist to work in your hotel
Book a free strategy call and see a live demo tailored to your business.
14-day money-back guarantee. No contracts — cancel anytime.