AI Receptionist for Insurance Brokers
Insurance clients call after hours and at renewal spikes. Our AI receptionist for insurance brokers qualifies new quotes, handles first-notice-of-loss claims and books renewal reviews — all FCA-friendly.
14-day money-back guarantee. No contracts — cancel anytime.
We onboard a limited number of new businesses each month.
A broker's phones carry three kinds of call at once: new quote enquiries, clients reporting a claim and renewals falling due. They peak together, clients ring outside office hours, and a claim call that goes to voicemail is the worst possible moment to be unavailable.
We handle the setup end to end: we design the conversation, train the agent on your product lines, fact-find questions and booking rules, connect it to your team's diaries and monitor it as it goes live. You keep full transcripts, tunable rules and instant escalation to your team when it matters.
Our clients
Independent businesses we work with across all of our services
How it works
New quotes, claims and renewals are all picked up, with no queue at peak times.
Collects structured details for the quote or the first notice of loss. It gives no advice.
Claims go to your claims team with a full record, and renewal reviews are booked before policies lapse.
The real cost of a missed call at an insurance brokerage
A missed quote call is a policy placed elsewhere. A missed claim call damages the relationship at the moment the client is judging you. And a renewal that is not reviewed in time lapses or moves to another provider.
Clients wait on hold when volumes peak.
Incidents happen at night and at weekends.
Reviews that are not booked in time are lost.
Built specifically for insurance brokers
Qualifies new-quote enquiries across product lines
First-notice-of-loss claim intake with structured data
Books renewal reviews before policies lapse
FCA-friendly — no advice, structured fact-finding
Trained on your own product lines, fact-find questions and booking rules
Full transcripts, recordings and outcome tags for every call
An AI receptionist vs voicemail vs account handlers
Three ways to handle the phones at an insurance brokerage. Only one of them scales.
| Capability | NovaScale AI | Voicemail | Account handlers |
|---|---|---|---|
| Answers every client call, 24/7 | |||
| Books renewal reviews straight into your team's diaries | |||
| Handles several calls at once | |||
| No sick days or holidays | |||
| Consistent script and tone | |||
| Flat monthly cost | |||
| Full call transcripts and reporting |
What an AI receptionist does for your brokerage
Everything it handles on the phone, from the first ring to the confirmed booking.
Every call answered in under 2 rings, including evenings, weekends and bank holidays.
Across your product lines.
First-notice-of-loss details captured as a structured record.
Reviews booked before policies lapse.
Unlimited concurrent calls at renewal peaks.
No advice given, and every call logged for review.
Why NovaScale AI
Frequently Asked Questions
Related solutions
Services that pair well with an AI receptionist.
Put an AI receptionist to work in your brokerage
Book a free strategy call and see a live demo tailored to your business.
14-day money-back guarantee. No contracts — cancel anytime.