AI Receptionist for Law Firms
Legal clients call when they're stressed — often after hours. Our AI receptionist for law firms handles new-client intake, captures matter details and books consultations with the right solicitor.
14-day money-back guarantee. No contracts — cancel anytime.
We onboard a limited number of new businesses each month.
People ring a solicitor when something has gone wrong, often outside office hours, and many will not leave a message. Fee earners cannot take every call, and a switchboard can only take a name and number. The enquiry that would have become a matter goes to the firm that picked up.
We handle the setup end to end: we design the conversation, train the agent on your practice areas, intake questions and booking rules, connect it to your solicitors' diaries and monitor it as it goes live. You keep full transcripts, tunable rules and instant escalation to a fee earner when it matters.
Our clients
Independent businesses we work with across all of our services
How it works
A calm, professional voice picks up every call, including evenings and weekends.
Captures matter type, urgency and the parties involved, using the intake questions for each practice area.
Consultations are booked by practice area, with the details ready for your conflict check.
The real cost of a missed enquiry at a law firm
Callers under stress contact more than one firm. If the call is missed, or answered without proper intake, the firm either loses the matter or a fee earner spends unbilled time gathering the basics.
People seek legal help in the evening, when the switchboard is closed.
Fee earners spend chargeable hours collecting basic details.
Calls reach the wrong team and have to be passed around.
Built specifically for law firms
Captures matter type, urgency and opposing party
Runs conflict-check questions before booking
Books consultations by practice area to the right solicitor
Confidential — encrypted, GDPR and SRA-compliance friendly
Trained on your own practice areas, intake questions and booking rules
Full transcripts, recordings and outcome tags for every call
An AI receptionist vs voicemail vs a receptionist
Three ways to handle the phones at a law firm. Only one of them scales.
| Capability | NovaScale AI | Voicemail | Receptionist |
|---|---|---|---|
| Answers every client call, 24/7 | |||
| Books consultations straight into your solicitors' diaries | |||
| Handles several calls at once | |||
| No sick days or holidays | |||
| Consistent script and tone | |||
| Flat monthly cost | |||
| Full call transcripts and reporting |
What an AI receptionist does for your law firm
Everything it handles on the phone, from the first ring to the confirmed booking.
Every call answered in under 2 rings, including evenings, weekends and bank holidays.
Matter type, urgency and opposing party recorded on every call.
The parties are captured so your compliance team can run the check before you accept.
Booked with the right solicitor for the practice area.
Separate intake for family, conveyancing, personal injury and employment.
Encrypted calls, with data kept in the UK or EU.
Why NovaScale AI
Frequently Asked Questions
Related solutions
Services that pair well with an AI receptionist.
Put an AI receptionist to work in your law firm
Book a free strategy call and see a live demo tailored to your business.
14-day money-back guarantee. No contracts — cancel anytime.