AI Receptionist for Physiotherapists
Physio patients often call in pain, evenings or weekends. Our AI receptionist for physiotherapists picks up on the first ring, books assessments and follow-ups and sends prep instructions automatically.
14-day money-back guarantee. No contracts — cancel anytime.
We onboard a limited number of new businesses each month.
Physiotherapists spend the day in treatment rooms, not at a desk. Patients often ring when they are in pain, in the evening or at the weekend, and an unanswered call usually means they book with another clinic.
We handle the setup end to end: we design the conversation, train the agent on your therapists, specialities and pricing, connect it to your clinic software and monitor it as it goes live. You keep full transcripts, tunable rules and instant escalation to your team when it matters.
Our clients
Independent businesses we work with across all of our services
How it works
Every patient call is picked up, even when every therapist is in a session.
Initial assessments, follow-ups and block bookings, matched to the injury and the therapist's speciality.
Captures insurer or self-pay details and sends pre-appointment instructions by SMS.
The real cost of a missed call at a physio clinic
A new physio patient usually means a course of sessions, not one appointment. Each unanswered first call is a whole treatment plan that goes to a competitor.
Nobody can leave a treatment room to answer the phone.
People in pain ring in the evening and at the weekend.
Insurer details missed at booking have to be chased before the first session.
Built specifically for physiotherapy clinics
Books initial assessments, follow-ups and block bookings
Sends pre-appointment prep instructions by SMS
Handles insurance/self-pay routing at time of booking
Works with Cliniko, Nookal, PPS and TM3
Trained on your own therapists, specialities and pricing
Full transcripts, recordings and outcome tags for every call
An AI receptionist vs voicemail vs a reception team
Three ways to handle the phones at a physiotherapy clinic. Only one of them scales.
| Capability | NovaScale AI | Voicemail | Reception team |
|---|---|---|---|
| Answers every patient call, 24/7 | |||
| Books sessions straight into your clinic diary | |||
| Handles several calls at once | |||
| No sick days or holidays | |||
| Consistent script and tone | |||
| Flat monthly cost | |||
| Full call transcripts and reporting |
What an AI receptionist does for your physio clinic
Everything it handles on the phone, from the first ring to the confirmed booking.
Every call answered in under 2 rings, including evenings, weekends and bank holidays.
Initial assessments, follow-ups and a full course of sessions booked in one call.
Books each patient with the right specialist for their injury and history.
Captures insurer, membership number and pre-authorisation status.
Pre-appointment instructions sent automatically.
Works with Cliniko, Nookal, PPS and TM3.
Why NovaScale AI
Frequently Asked Questions
Related solutions
Services that pair well with an AI receptionist.
Put an AI receptionist to work in your physio clinic
Book a free strategy call and see a live demo tailored to your business.
14-day money-back guarantee. No contracts — cancel anytime.